Emergency Repairs

Emergency Repairs include situations such as:

• Burst water service
• A gas leak
• Blocked or broken toilet
• Fault or damage likely to cause injury
• Serious roof leak
• Electrical shock or fault

Please phone our office on 02 9971 9000 to report these situations immediately.

If any of the above occur after hours, please contact these service providers only.


Hot Water Maintenance 9982 1265 / 0414 882 471


S J Wood Electrical 0410 360 046


Green Steam 0401 446 112


Manly Locksmiths 0499 775 625
Ausgrid 13 13 88


Police/Ambulance/Fire 000
State Emergency Services 132 500

Get the OurTenant app today!

We’ve gone digital to put you in a better place.

OurTenant provides you with a website portal and a dedicated smartphone app where you can submit maintenance requests, view your ledgers, receive lease renewals, view your entry condition report, view entry notices and more.

No more paper or trying to find emails. Simple.

You will receive SMS and push notifications and an email of job progress. You can add images and videos to your maintenance report and when the job is finished, you can rate the quality of the work.

Download the OurTenant app today. Go to the website portal at https://tenant.ourtradie.com.au

We will email you a username and password details. OurProperty also provides support should you need help. Click the chat icon to submit your enquiries or call 1300 687 872.