Tenancy Hardship COVID-19

  • Please fill out this form if you are a tenant experiencing financial hardship due to the COVID-19 virus. You must provide evidence that you have lost your job or had your income significantly reduced.

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  • PRIVACY DISCLOSURE STATEMENT OF: Upstate Group, Level 1, 888 Pittwater Road, Dee Why NSW. 9971 9000

  • We are an independently owned and operated business. We are bound by the National Privacy principles. We collect personal information about you in this form to assess your application for a residential tenancy. We may need to collect information about you from your previous Landlords or Letting Agents, your current employer and your referees. We will also check whether any details of tenancy defaults by you are held on a tenancy default database. We use databases operated by TICA Default Tenancy Control Pty Ltd (TICA) and National Tenancy Database (NTD). You can find out more information about these databases on their websites www.tica.com.au and www.ntd.net.au. Your consent to us collecting this information is set out below, in the Privacy Consent section.

  • The personal information you provide in this application or our Agency collects from other sources is necessary for Upstate Group to verify your identity, to process and evaluate the application and to manage the tenancy. If the application is successful, personal information collected about you in this application and during the course of your tenancy, may be disclosed for the purpose for which it was collected to other parties including the Landlord/s, referees, other Agents and third party operators of tenancy reference databases. Information already held on tenancy databases may also be disclosed to Upstate Group and/or the Landlord. If you enter into a Residential Tenancy Agreement and if you fail to comply with your obligations under this agreement, the facts and other relevant personal information collected about you during the course of your tenancy may also be disclosed to the Landlord, third party operators of tenancy databases and/or other Agents.

    You have the right to access personal information that we hold about you by contacting our Privacy Officer. You can also correct this information if it is inaccurate, incomplete or out of date. If your application is not successful it will be stored securely for a period of one month only. If you decide not to collect your application Upstate Group will destroy your documents to comply with privacy legislation.

    If you do not complete this form or do not sign the consent below then your application for residential tenancy may not be considered by the owner of the relevant Property or, if considered, may be rejected, due to insufficient information to assess the application.


  • I, the Applicant acknowledge that I have read the above Privacy Disclosure Statement and Collection Notice of Upstate Group. I authorise Upstate Group to collect information about me from:
    • My previous letting Agents and/or Landlords;
    • My personal referees, employers and all other references on this application;
    • Any Tenancy Default Database (including TICA & NTD) which may contain personal information about me. I also authorise Upstate Group to disclose details about anydefaults by me under the tenancy to which this application relates to, any tenancy default database to which it subscribes to include TICA and NTD.
    I authorise Upstate Group to refer my name and contact details to an arranger or service provider including tradespeople (to attend to work required at this Property), salespeople (primary and secondary Agents), valuers, the Landlord, other Agents, database operators, other Property Managers, body corporate offices, insurance companies, financial services (to assist with home loan applications, if required in the future) and to authorities as required by law. I agree to be contacted by electronic and or/SMS methods.